Effective Date: [10/10/2024]
At Best Buy Liquorz, customer satisfaction is our top priority. We aim to ensure that every order is delivered accurately and in excellent condition. This Refund and Return Policy outlines the terms and procedures for addressing issues related to returns, refunds, or exchanges.
If you have any questions, please contact us at info@bestbuyliquorz.com.
1. Eligibility for Returns
We accept returns under the following conditions:
- Damaged or Defective Products: If your order arrives damaged or defective, you may request a return or exchange within 7 days of delivery.
- Incorrect Orders: If you receive the wrong product, we will arrange a replacement or refund upon verification.
- Unopened Items: Products must be returned in their original, unopened condition with seals intact. Opened or partially consumed items are not eligible for return due to health and safety regulations.
2. Non-Returnable Items
The following items are not eligible for return:
- Products purchased as part of a clearance or sale.
- Items with opened seals or tampered packaging.
- Personalized or custom orders, such as engraved bottles.
3. Return Process
To initiate a return:
- Contact Us: Email us at info@bestbuyliquorz.com with your order details, including the order number, product(s) in question, and reason for the return.
- Provide Proof: Attach clear photos of the damaged or incorrect product(s) to help us process your request efficiently.
- Return Authorization: Once your request is approved, we will provide you with a return authorization number and instructions for shipping the product back to us.
4. Refund Process
We offer refunds in the following scenarios:
- Damaged or Defective Products: Refunds will be processed after we receive and inspect the returned item.
- Incorrect Orders: If we confirm an error on our part, we will issue a full refund, including shipping costs.
Refunds will be credited back to your original payment method within 7–10 business days after approval. Please note that processing times may vary depending on your bank or payment provider.
5. Shipping Costs for Returns
- For returns due to our error (e.g., damaged, defective, or incorrect items), we will cover return shipping costs.
- For returns due to customer preference (e.g., ordering the wrong item), the customer is responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Cancellations
- Before Shipment: Orders can be canceled within 24 hours of placement if they have not yet been processed for shipment. Contact us at info@bestbuyliquorz.com to cancel your order.
- After Shipment: Once your order has been shipped, it cannot be canceled. You may request a return following the guidelines above.
7. International Orders
For international orders, we are not responsible for delays or issues caused by customs. Customers are advised to check their country’s import regulations for alcohol. Returns for international orders will only be accepted if the items arrive damaged or incorrect.
8. Important Notes
- Refund Exceptions: Refunds may be partially or fully denied if:
- The returned item is not in its original condition.
- The return request is made after the specified return window.
- Promotions and Discounts: Refunds for items purchased during a sale or promotion will reflect the discounted price.
9. Contact Information
For any concerns or to initiate a return or refund, please contact us:
- Email: info@bestbuyliquorz.com
- Phone: [+1 515 377 0877]
We appreciate your business and strive to resolve all issues promptly and fairly. Thank you for choosing Best Buy Liquorz!